I am writing in feedback to the behaviour of the overseer in charge of NSRCC Sea Sports Centre on the night of 23-24th January 2012.

My family has had a car parked in the premises of NSRCC Sea Sports Centre while patronizing NSRCC Resort on the evening of 23rd January 2012. Seeing that there’s a huge sign on the gate which read ‘open to the public’, as well acknowledging the carpark operates up to 12.30am, we made a plan to head home at approximately midnight.

When we returned to retrieve the car at 12.05am however, the gate to NSRCC Sea Sports Centre was locked. Attempts to contact anyone yielded no response (there was no direct contact on NSRCC’s website), and even the security guards on duty at the nearby NSRCC resort were unhelpful. Later on, a guy appeared from within NSRCC Sea Sports Centre (his exact designation is unknown – but he was the only person around at that time so we spoke to him) and we attempted to negotiate with him.

But he was adamant that he will not open the gate because it is “company policy”, that the carpark is only for the use of “customers only” and that we parked our car there at our own risk (well, this is true). Subsequently, he pointed at us directly and said “we wait for customers to leave before we close the gate (sic). You not within the area, so you not our customer (sic). So we close the gate. You want, you come back tomorrow.”

His tone to us certainly wasn’t polite, and we pointed out to him that closing the gate before 12.05am was not in line with the operation timings stated on the sign either – which was up to 12.30am.

He then pointed out a smaller sign further in from the gate which stated that the carpark was for the use of “customers only”, and even opening the gate to let my uncle walk in to take a look at it, with stern instructions that he’s not allowed to retrieve the car. (This smaller “customers only” sign was very much in contrast to the easily misunderstandable “open to the public” sign plastered on the gate.)

Further negotiations only resulted in him quoting “company policy” and “if you want, you come tomorrow and speak to my boss” repeatedly. And it cumulated in him requesting for us to pay him $50 to open the gate and retrieve the car, which we refused to pay. This is because (1) we don’t know who the money is going to – him? or the management? (2) there was no sign anywhere stating a fine of $50 to open the gate after operating hours (which technically, 12.05am is still WITHIN operating hours since the carpark only closes at 12.30am) and (3) it’s a matter of principle, isn’t it?

Let’s review the current situation, shall we?

It’s dead in the night, and our family needed to head back. We’re way out in a deserted area – next to the airport runway, by the beach – where hardly anyone passes. Far away from the reach of any form of public transport – be it buses, trains or taxis.

It wasn’t as if he didn’t have the key to open the gate. If he didn’t, we would have understood perfectly. But, he did. He even let my uncle in briefly to ‘review the “customers only” sign within the carpark but chased him out quickly after that.

Granted, we utilized the carpark of NSRCC Sea Sports Centre to patronize the NSRCC resort next door, and this guy wants to enforce this “company policy” so strictly largely to save his own ass from further trouble. Fine. But must a policy be enforced to the point where it endangers the very safety and well-being of the people affected?

In our case, we were lucky in the sense that we were accompanied by some other family members who had cars, and they could send the affected members to somewhere more accessible. However, what if it was a situation whereby it was just the affected people alone, unaccompanied? Who is going to account for them?

I await your response on this matter.

Best regards,
Brenda Nicole Tan

———-

P/S: Apparently, no feedback email address exists for this place and I had to go through a traditional ol’ contact form.

What a bad end to our Chinese New Year celebrations.

Eventually, I decided to go. And well, I didn’t regret it. It was only today when I realized how much I missed their company.

Uncle Daniel eyeing the snow ice dessert at Xing Wang Hong Kong Cafe.

Some interesting observations about hanging out with extended family members, or adults in general. (Well, that’s not to say I’m not an adult – but rather, hanging out with people one generation above you.)

1. They can ask you what you want to order at a cafe/restaurant. And then proceed to make a thousand and one remarks about it.

Aunt comes up to me while I was browsing the menu.

“So, what are you having?” she asks.

“Just having a Kaya toast,” says I – not feeling really hungry at that moment.

“Huh?! Are you sure? Is it enough for you or not? It’s dinner time, you should eat something more. I’m afraid it will be too little for you and blah blah blah …”

Well, she asked me what I am having and not what I should be having, right? -.-

2. The younger folks are always made to do the more physically challenging tasks. Several restaurants (including the one we originally wanted to go to) were closed at the airport, so the queues at the remaining ones were snakingly long. While myself and the younger cousin queued – for the entire group of 8 people – for almost 45 minutes, the rest decided to relax in some cozy corner somewhere with cushioned chairs.

Oh, the perks of being part of the older generation. Although I’m in no hurry to get there.

3. You can almost be certain that hanging out with a large group of extended relatives will mean that they will tend to over-order on food. Everything on the menu will suddenly seem more appealing when one is in a group, and especially so when you’re a fifty-something individual who is ravenous after the physically-challenging task of waiting for forty-five minutes seated in a comfortable chair.

Seems like my decision to order a simple Kaya toast for dinner was a good choice because … guess who ended up having all the leftovers?

Should no longer think twice the next time I’m given an opportunity to hang out with them, I suppose. I had fun, for sure.

The ongoing vacation in New Zealand has been full of amusing happenings (and merry mishaps) thus far. It’s been about;

1. A GPS named Nicolette, christened by my younger cousin J. Apparently, Nicolette was not very accurate. She led us to an abandoned shack once when we wanted to go to the Geothermal Park, and let us off-track to an unmaintained gravel road in the mountains when we wanted to drive to Wellington. Bottom line is, don’t expect 100% accuracy from a GPS. Needless to say, Nicolette received a fair amount of verbal abuse.

2. My uncle flirting with the lady behind the counter at Subway, Hutt Valley (Wellington) … right in front of his wife. And the lady flirted back. Even gave him a free foot-long piece of bread too.

3. Receiving our rental MPV cars on our first day at Auckland and realizing we had no idea how to operate it, right down to the most basic operation of opening the car doors. We’d punch a button (e.g. to open the door) and something else (e.g. the lights coming on) will happen instead. Imagine that happening ten times in a row. It took us half an hour to figure out the basics, and a further 5 days to get used to it.

4. Merry mishaps such as us causing the curtain rod at our Wellington motel to crash onto the floor when we overloaded it with our wet laundry.

5. Playing silly games such as “guess what Brenda will say when she returns to meet us”, “guess what Jillian will say when she comes out of Subway” and “guess which auntie is awake when we reach the motel”. And the loser has to drink some vile concoction.

6. Playing pranks on one another in the car. Such as putting the air conditioning at full blast when it was already dead cold outside, letting farts rip when everyone least expects it, and pretending to drive off when the last few people are still walking towards the car.

7. Putting the two top snorers in the same room and listening to them PK in the middle of the night. (It sounded like an orchestra in there.)

8. Conversations loaded with too much information.

In the car, on the way back to our motel in Wellington.

J – “Can I bathe first?”
Me – “Sure!”
J – “My backside’s itchy.”
Me – “Okay, too much information.”
J – “I think it’s growing fungus!”
Me – “…”

9. The drives around town with the cousins in the MPV with the windows down, with Black Eyed Peas’ “I Gotta Feeling” playing at full blast on the radio with us singing along at the top of our voices.

“I gotta feeling, that tonight’s gonna be a good night,
That tonight’s gonna be a good night,
That tonight’s gonna be a good good night.”
- The Black Eyed Peas

Among many others. Thanks for keeping the smile on my face.