So, I was patronizing a particular store on level 3 at Bugis Street this evening when I chanced upon a series of button-on collars. I knew that I was definitely getting one, though was still quite undecided on the colour. So I told the salesgirl that I’d think about it first and return later.
Her response left me dumbstruck.
“If you walk out of the store and come back later, the price will not be $10 any more, it’ll be $15,” the salesgirl informed me in a snooty tone.
“Wow, really?! Then I’m NOT coming back,” said I, and strode out immediately.
(She spoke in Mandarin, and what I’ve just quoted was a rough translation to English. Apparently – according to her – $15 was the original price of the collar, while she decided to quote me $10 out of niceness … which everyone could see by now, had a huge caveat attached to it.)
I was experiencing a lot of indignation after that. Though I really wanted the collar, I hated her attitude so badly that I simply refused to give her any form of business (or commission, for that matter). She sure as heck didn’t deserve it.
Luck was on my side, though.
I chanced upon another store selling the same collars at $15. After a bit of haggling, I managed to bargain the price down to $10, while the salesgirl even offered 20% on all her apparel if I bought the collar (the last bit was on her own accord).
I ended up buying two collars. (But no apparel.)
Button-on collars in yellow and green.
The salesgirl was also full of #win. She remained friendly throughout the entire transaction, even when I was showing signs of indecisiveness. No trace of snootiness anywhere. I like.
Salespeople out there, your attitude and sincerity matters. If you don’t have it, I’m going to your competitors.